General Terms and Conditions
1. Introductory Provisions
1.1 These General Terms and Conditions (hereinafter referred to as the “Terms”) govern the legal relationships between the buyer and the operator of the online store www.bachor.cz (hereinafter referred to as the “Seller”), which is Jan Bachor, ID: 74764764, with its registered office at U Kanálky 1457/10, Prague 2, 120 00.
1.2 The buyer is any user of the online store who places an order for goods or services (hereinafter referred to as the “Buyer”).
1.3 These Terms are drafted in accordance with Act No. 374/2022 Coll., on Consumer Protection.
2. Order and Conclusion of Contract
2.1 All orders placed through the online store www.bachor.cz are binding.
2.2 By submitting an order, the Buyer confirms that they have read and agree with these Terms.
2.3 The Seller reserves the right to refuse an order in cases where the goods are out of stock or for other reasons.
2.4 The contract between the Seller and the Buyer is concluded at the moment the order is confirmed by the Seller. The order confirmation will be sent to the Buyer’s email address.
3. Prices and Payment Terms
3.1 Prices of goods are inclusive of VAT and all other charges. Prices do not include shipping costs unless otherwise stated.
3.2 Payment can be made using the following methods:
Credit card
Bank transfer
Cash on delivery
3.3 In the case of payment by bank transfer, the Buyer is obliged to pay the full amount within 7 days from the order confirmation.
4. Delivery Terms
4.1 The Seller delivers goods within the territory of the Czech Republic. The delivery period is usually 10–14 working days unless otherwise stated.
4.2 Shipping costs are charged according to the current price list of the carrier.
4.3 The Seller is not responsible for delays in delivery caused by the carrier.
5. Withdrawal from the Contract and Return of Goods
5.1 The Buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
5.2 The goods must be returned undamaged, in the original packaging, and with all accessories.
5.3 The Buyer bears the cost of returning the goods.
5.4 The Buyer can withdraw from the contract electronically by sending a notice to the email address info@bachor.cz.
5.5 The Seller will refund all payments received from the Buyer, including delivery costs (except for additional costs incurred as a result of the chosen delivery method, which is not the cheapest standard delivery method offered), without undue delay and no later than 14 days from the withdrawal from the contract.
6. Complaints and Warranty
6.1 A warranty period of 24 months is provided for goods unless otherwise stated.
6.2 Complaints can be made electronically to the email address info@bachor.cz or in writing to the Seller’s registered office address.
6.3 Complaints will be handled within 30 days of receipt.
7. Personal Data Protection
7.1 The Seller processes the Buyer’s personal data in accordance with applicable legal regulations and data protection principles.
7.2 Personal data will be used solely for the purpose of fulfilling the order and communicating with the Buyer.
8. Final Provisions
8.1 These Terms come into effect on the date of their publication on the online store www.bachor.cz, i.e., on May 21, 2024.
8.2 The Seller reserves the right to change these Terms at any time. Changes will be published on the online store and will take effect on the date of their publication.